The redemptions system will allow unlimited attempts at downloading
your tracks using a voucher code
Once redeemed a pop up will also appear on your screen with
the tracks. The tracks are sent by email to the designated email address as
well.
We have regular hourly sweeps to tidy up including weekends
and Bank Holidays.
Main problems are;
Incorrect email address input. (Very common) The tracks will
go to the email address that you input (we have copies of all emails sent and
so will redirect)
Incorrect code input i.e. security code and not voucher
code. Example GWL1234567 etc is a correct code as it has an identification
prefix (GWL).
Correct code input incorrectly.
Redemption section cannot be found (highlighted red on the
site as redemption section)
Email goes to junk folder.
Then various other factors related to the use of computers
and various platforms. Emails lost etc.
If all else fails send us a copy of your voucher and we
shall redeem it for you.
Best
Sam
